ISO 21000

ISO 21001:2018 is generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning, or research, regardless of the type, size, or method of delivery. ISO 21001:2018 can be applied to educational organizations as well as larger organizations whose core business is not education, such as professional training departments. Education is a fundamental need for everyone in society; therefore, everyone should be concerned with the quality of education delivered by educational providers. However, even though the outcomes cannot be guaranteed, educational institutions can play a crucial role in ensuring that learners receive the expected quality of education. ISO 21001 is an international standard developed by the International Organization for Standardization that provides management tools for organizations that offer educational products and services. It intends to help educational providers meet students’ requirements and needs. ISO 21001 is based on ISO 9001 Quality Management Systems, but it provides a specific framework for educational organizations that aim to enhance the satisfaction of their learners by improving the educational processes and ensuring conformity to the learners’ requirements. The standard can be applicable to all organizations that provide a curriculum for the development of knowledge, skills, and attitudes by means of different teaching methods.